Jessica Armstrong from TeamUp explains why having an unbeatable customer experience is the key to building a thriving business. She explores the three pillars of a better customer experience -- powerful and flexible booking software, relationship with your members new and existing, and an unparalleled service -- and why you should invest your time, money, and energy into these three areas.

Key Takeaways:

  • Your customer experience is the key to a  building thriving business
  • Empowering members through a better membership experience drives high retention
  • Booking software is essential to your customer experience, relationship with your members, and service
  • You don't want just any software - you want a software that's also going to give you the customer experience you deserve too 

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Jessica Armstrong

Jessica Armstrong is the Community and Partnerships Manager at TeamUp, the most recommended fitness management software. With years of experience in fitness marketing and partnerships, Jessica is dedicated to helping the TeamUp and FBA communities build thriving businesses. 

 

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